As a hotel owner it can be a challenge to compete particularly against national chains and their lavish marketing budgets. As the owner you have to wear a number of ‘hats’. You have to create a relaxed, comfortable and welcoming experience for your guests whilst managing your marketing strategy with the objective of winning business from your competition and being a highly ranked hotel in your area. By using some of the new marketing social media strategies such as Facebook you can fight your corner and watch your trade grow.
A Facebook fan page is a fantastic and free way to start. You may want a custom designed Fan Page to include a profile image – our Gold members get free hosting of their Fan Page and for our Platinum members we also design and upload a custom Fan Page to their Facebook account.
The difference between Facebook Fan Pages and Profiles
You have a Personal Facebook account and are concerned about the promotion of your establishment through your Personal Profile and your guests’ awareness of your ‘gossip and news’. With Facebook you can set up a page exclusively for your hotel, guesthouse or B&B and your guests and future guests can become ‘fans’ of that page for information, deals and offers. Your Personal Account Profile remains private.
A fan page can do great things for your business? Facebook Page URLs show up in search results and this will enhance your search engine position! Go to Facebook.com/pages and click on the ‘create page’ icon in the top right. An image then directs you to the setup wizard for a Facebook page. The wizard is easy to use and the final result will look like your Personal Profile Page. Now you can promote your establishment’s main website, you can add directions and other information. For example, you can upload photos of your rooms and amenities, you can list events that are happening at your hotel and in your area. You can add videos, run competitions, include your Trip Advisor link, take bookings and much, much more.
Facebook Extras
Facebook has limits on how users can enhance fan pages. There are widgets available to add to the functions. You can create custom tabs for your page. You can add an application to direct users to a booking engine and your Twitter feed or LinkedIn account…there are a growing number of Facebook apps as well.
Facebook has its own advertising set-up. You can target your advertisements to very specific demographics. For example, if your guest base is mainly ‘mature’ guests from a specific state/county, your adverts will only show to members who match these profiles – or to men only, or people who like yoga or fishing etc. Facebook advertising is affordable by using their cost per click payment model, and the analytics are easy to understand. To cut time updating your page you can auto-feed posts from your website events/news blog.